for Balance Bracelet.com
When you receive your bracelet, try it on; if necessary, adjust it according
to the directions on the card in the bracelet box. If you do not have
a comfortable fit, repackage the bracelet in the original packaging and put it in the mail, post marked within 3 business days of receiving
it. Include a copy of your sales receipt with your return/exchange.
Indicate on the sales receipt the size you wish us to send. The new size
will be shipped the day we receive your exchange request unless that size
is on back order (rare). Prompt return of bracelets requiring an exchange
is absolutely necessary. There is no charge for size exchange shipping.
Address for Returns and Exchanges:
Att: R&E Dept.
PO BOX 653
Emmaus, PA 18049
We offer a generous 100% of purchase price refund policy. Return bracelet in original box with a copy of sales receipt or call 800 224 8912 for sales receipt number.
You may wear your bracelet for 45 days before deciding it is not for you. To receive a refund, send your bracelet back (post marked within 60 days after the date on your sales receipt) packaged in the original bracelet box with the warranty card (stored in the lid) and a copy of your sales receipt. Write your credit card number and card expiration date on the sales receipt so we may refund your money promptly. We do not store customer credit card information Any bracelet received more than 60 days after purchase will not be eligible for a refund. There are no exceptions to this policy other than those bracelets returned due to a manufacturer's defect. You DO NOT need to call for a return authorization number if you have your sales receipt and original packaging. Call 800 224 8912 if you have misplaced your sales receipt and ask for your sales receipt number so you can include this number with your return.
Manufacturing Defect Warranty:
Although rare, occasionally one of our handmade bracelets has a manufacturing
defect. All manufacturing defects are covered by a replacement within
6 months from the purchase date on the sales receipt. Defective bracelets
must be returned with a copy of the sales receipt. A replacement of the
original size and design will be sent to the original customer.
If you have any questions regarding this policy call 843 838 4672. Kindly
save this page with your packaging for future reference.